Terms & Conditions

Welcome to Montivella.com!

These Terms & Conditions govern your use of our website, montivella.com, and outline the rights and responsibilities between Montivella.com and its users. By accessing or using our website, you agree to comply with these terms. If you do not agree, please discontinue use of the site.

1. General Use of the Website

  • By accessing Montivella’s website (Montivella.com), you confirm that you are at least 18 years of age or have obtained consent from a legal guardian.
  • You agree not to misuse this website by engaging in fraudulent activities, attempting unauthorized access, extracting confidential / copyrighted data or compromising the security of our platform.

2. Account Registration

  • Creating an account is optional but recommended for a better shopping experience. When you create an account, you agree to provide accurate, current information and maintain the confidentiality of your password.
  • Montivella.com have the right to use your information for sending marketing information and sales promotions.  
  • You are responsible for all activities conducted through your account. Please notify us immediately if you suspect any unauthorized use. Montivella.com will no longer responsible to any of your personal  information loss from the account or data stored by Montivella.com 

3. Product Information and Pricing

  • Product Descriptions: Montivella.com aims to provide accurate product descriptions and images. However, slight variations in color or appearance may occur due to display settings. All the information are provided at Montivella.com is from the manufacturer end and any discripencies, Montivella.com is not responsible.
  • Pricing: All prices are listed in USD or GBP or EURO or AED and may be updated without prior notice. Prices at the time of purchase will be honored.
  • Availability: Products listed on our website are subject to availability. Montivella.com reserves the right to discontinue or modify product offerings at any time. 

4. Placing Orders

  • Order Acceptance: By placing an order, you agree to purchase the items in accordance with these Terms & Conditions. We reserve the right to refuse or cancel orders due to stock availability, incorrect pricing, suspected fraud, or other issues.
  • Order Confirmation: Once an order is placed, you will receive a confirmation email. If an issue arises with your order, we will contact you directly.

5. Payment

  • Payment Methods: We accept major credit and debit cards and other secure payment options provided on our website.
  • Payment Security: All payment details are processed through encrypted connections to safeguard your data. Montivella.com does not store payment information and Montivella.com is not responsible for any loss of data handed by payment gateway companies.

6. Shipping and Delivery

  • Shipping: Montivella.com currently offers shipping to US only. Shipping fees and delivery times may vary based on your location and the selected shipping method.
  • Delivery Times: Estimated delivery times are provided at checkout. Delays may occur due to unforeseen circumstances, and Montivella.com cannot be held liable for delays outside our control.

7. Returns and Refunds

  • Return Policy: We offer a return policy for eligible items however the return intimation MUST be send within 48hrs after receiving the item to support@montivella.com. You will have 30days time to fulfill the entire process. The returned items must be unused, in their original condition, and returned with all tags and packaging.
  • Inter wears are not eligible for return due to hygiene issues.
  • A processing fee may apply to returns in some cases, which will be deducted from the refund. This details will be notified by the customer care on response to your intimation of return.
  • Refund Process: Refunds are processed to the original payment method within 15 business days after inspection of the returned items. Please refer to our Return Policy for more details.
  • Exchanges: We currently do not support direct exchanges. To exchange a product, please return the item and place a new order.

8. Intellectual Property Rights

  • Content Ownership: All content on Montivella.com, including text, graphics, images, and logos, is the intellectual property of Montivella.com. Any unauthorized use or reproduction is strictly prohibited. Any copyright issues identified has to be notified to ContactUs@Montivella.com where it will review the case and take appropriate action within 30days.
  • User Content: By submitting any content (e.g., reviews or comments) on Montivella.com, you grant us a non-exclusive, royalty-free license to use, display, and reproduce this content/ information.

9. Limitation of Liability

  • Website Use: Montivella.com is not liable for any damages arising from your use or inability to use our website, including any direct, indirect, or consequential damages.
  • Product Liability: Montivella.com owner liability for any product purchased is limited to the amount you paid for the product. By executing the purchase, you agree to this terms.

10. Indemnification

  • You agree to indemnify and hold Montivella.com and its affiliates, employees, partners and owners harmless from any claims, liabilities, damages, or expenses resulting from your violation of these Terms & Conditions or any third-party rights. 

11. Modification of Terms

  • Montivella.com reserves the right to update or change these Terms & Conditions at any time. Your continued use of the website following any changes signifies your acceptance of the new terms.

12. Governing Law and Dispute Resolution

  • By accessing or using Montivella.com ("the Website") and completing a purchase, you ("the Customer") agree to be bound by these Terms and Conditions, which are governed exclusively by the laws of the United Arab Emirates ("UAE").

    Montivella.com retains full rights and sole discretion to update, modify, or change these Terms and Conditions at any time without prior notice. Your continued use of the Website or any purchase made after such changes constitutes your acceptance of the updated Terms and Conditions.

    The Customer acknowledges that Montivella.com operates exclusively under UAE jurisdiction, and any disputes, claims, or controversies arising out of or relating to the Website, its services, or purchases must be resolved exclusively in the competent courts of the United Arab Emirates (country). The Customer irrevocably waives any right to bring claims in any other jurisdiction, including but not limited to courts in the United States.

    Montivella.com expressly disclaims all liability for claims, disputes, or losses arising from the Customer’s failure to comply with these Terms and Conditions. The Customer further agrees that Montivella.com retains the full right to enforce its policies and take any necessary action to protect its interests under UAE law.

  • Exclusive Jurisdiction:
    Any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, the use of this website, or any purchase made shall be exclusively submitted to the competent courts in the United Arab Emirates (UAE) for resolution.

    Waiver of U.S. Jurisdiction and other Jurisdiction:
    The Customer acknowledges and agrees that this website operates exclusively from the UAE and is governed solely by UAE laws. By making a purchase, the Customer expressly waives any right to pursue claims under U.S. law or in U.S. courts.

    Binding Agreement:
    By completing a purchase on this website, the Customer confirms their acceptance of this agreement and consents to the exclusive application of UAE law for all legal matters, regardless of the Customer's location or the location of any transaction.

13. Contact Information

For questions or concerns regarding these Terms & Conditions, please contact us at: Montivella Customer Support Email: ContactUs@montivella.com